Your First Week at ShoreAgents: What Onboarding Really Looks Like

Starting a new job is exciting — and a little bit terrifying. That's completely normal. The unknown is the hardest part: What will the people be like? Will I know what I'm doing? What if I make mistakes?

Here's what we know from running onboarding for Filipino BPO professionals: the first week goes much better when you know what to expect. So let's walk through it honestly.

Before Day One: What You Need to Prepare

Once you've accepted your offer and signed your contract, ShoreAgents' HR team will send you a pre-employment checklist. This typically includes:

• Government-issued IDs (two valid IDs)
• SSS, PhilHealth, and Pag-IBIG numbers (if not yet registered, HR will guide you)
• Tax Identification Number (TIN)
• Bank account details for payroll
• NBI clearance or police clearance
• Passport-sized photos
• Emergency contact information
• Any required certifications or diplomas

The earlier you submit these, the smoother your first day will be. HR will follow up if anything is missing — don't worry if you're still tracking something down, just communicate.

Day One: Orientation

Your first day is largely about orientation and getting set up. You won't be expected to start doing client work on Day One — this day is for getting familiar with the environment, the company, and the tools.

What typically happens:

Welcome and introductions — You'll be greeted by a member of the HR or People & Culture team, introduced to your immediate colleagues, and shown around the office at Philexcel Business Park.

Company orientation — A walk through ShoreAgents' history, values, how the business operates, and your role within it. You'll get a clear picture of the team structure and how your position fits.

Policy and compliance briefing — Work hours, attendance policies, code of conduct, data privacy and security protocols, leave entitlement, payroll schedule, and benefits activation.

Systems setup — Your computer, email account, and software access will be configured. For many roles this includes Microsoft 365, Slack, and whatever tools your specific client uses.

HR document completion — Any remaining employment paperwork is finalized and filed.

By end of Day One, you'll have your workspace, your accounts, and a clearer sense of who's who and how things work.

Days Two and Three: Role-Specific Training

Now the practical work begins. Depending on your role, this might include:

• Training on client-specific tools and systems — Your supervisor or the client will walk you through the software and workflows you'll be using.
• Process documentation review — Many clients have detailed SOPs (Standard Operating Procedures). You'll spend time reading and understanding these.
• Shadow sessions — If there's an outgoing staff member or a senior colleague in a similar role, you may shadow them to see how the work is done in practice.
• Initial tasks with supervision — Low-stakes, guided tasks to let you get hands-on experience with the actual work while support is close by.

This phase is about learning, not performing. Ask as many questions as you need to. Taking notes is encouraged. Nobody expects you to know everything on Day Two.

Days Four and Five: Meeting Your Client

By mid-week, you'll typically have your first formal introduction to the Australian client you'll be supporting. This usually happens via Zoom or Microsoft Teams.

What to expect in the intro call:

• A friendly, relatively casual conversation (Australians are generally warm and approachable)
• An overview of the business and their current priorities
• Discussion of your role, expectations, and how you'll communicate day to day
• Q&A — they'll want to know about you, and you should come prepared with some questions about how they like to work

First calls with Australian clients can feel a bit nerve-wracking, but most ShoreAgents staff describe them as more relaxed than they expected. Australians tend to be straightforward and friendly. Just be yourself, be professional, and come with a genuine interest in their business.

The First Month: Finding Your Rhythm

After week one, the focus shifts to building confidence and rhythm. You'll:

• Start taking ownership of tasks with increasing independence
• Develop your own understanding of the client's business and priorities
• Establish your preferred communication patterns with the client
• Hit your first small milestones and get your first feedback

ShoreAgents' HR and Account Management teams stay in close contact during this period. If anything isn't working — whether it's a tool you need, a process that's confusing, or a concern about the client relationship — raise it early. The first month is when it's easiest to course-correct.

What to Do If You're Struggling

First weeks can be overwhelming. If you're finding things difficult, the worst thing you can do is go quiet and hope it resolves itself. Instead:

• Talk to your supervisor or the HR team honestly
• Ask your client for clarification if expectations are unclear
• Take your notes home and review them — things often click after sleeping on them
• Remember: everyone had a first week once, and most people felt exactly the same way you do

ShoreAgents is invested in your success. We hired you because we believe in your ability to do this role. The onboarding process is designed to set you up to succeed — not throw you in the deep end.

You've Got This

Starting at ShoreAgents is the beginning of something real. A professional career, international experience, full benefits, and a team that supports you.

Not yet an employee? Visit shoreagents-careers.com to see current openings, or send your CV to recruitment@shoreagents.com. Your first week is waiting — and it's going to be great. 🧡